Widerrufsrecht
Last updated: November 15, 2026
Thank you for shopping at PetorShore. We take great pride in the quality and craftsmanship of our pet apparel, toys, and accessories. If you or your furry companion are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, free of pet hair, stains, or odors, and in its original packaging. You will also need the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact our support team at liqqq12138@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that customers are responsible for paying their own return shipping costs, unless the return is due to our error (e.g., defective, damaged, or incorrect item).
Damages and Defective Items
Please inspect your order upon receipt. If an item arrives defective, damaged, or you receive the wrong product, contact us immediately at liqqq12138@gmail.com with photos or a brief video of the issue. We will evaluate the problem right away and send a replacement or issue a full refund at no extra cost to you.
Non-Returnable Items & Hygiene Standards
For health and pet hygiene reasons, the following items cannot be returned:
- Items that have been visibly used, washed, or soiled with pet hair, dirt, or bodily fluids.
- Pet chew sticks or edible treats that have been opened or chewed.
- Custom or personalized products.
- Sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want (such as a different size for your pet) is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at liqqq12138@gmail.com.
Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us at liqqq12138@gmail.com.